IMPORTANT COVID-19 INFORMATION

04.03.21

Your Health and Safety

Delamar Hotels are committed to the wellbeing of each and every guest and we have taken precautionary measures in order for us to continue to provide a safe and clean environment for our guests and employees.

While our standard cleaning routines are very thorough, we have implemented additional measures at all of our hotels in response to COVID-19.  Our employees are well advised that they must stay home if they feel sick or unwell.  Our leadership team is closely following the latest guidelines from the Centers of Disease Control (CDC) and the World Health Organization (WHO) related to COVID-19. 

  • We have increased the frequency of cleaning our public areas, restrooms, elevators, door handles, room keys, and high-touch points around the hotel and guestrooms. 
  • We have also increased the frequency of cleaning in spaces where our associates work behind the scenes, focusing on high-touch areas like employee entrances, locker rooms, offices, and laundry rooms. 
  • We are providing on-going training of our associates in the importance of hand hygiene, and proper disinfecting protocols that are designed to address a broad spectrum of viruses, including COVID-19. 

Updated Reservations Policy

Understanding that flexibility is important during these changing times, we have updated our cancellation policy.  You may cancel or modify your reservation, without penalty, up to 48 hours prior to arrival, for stays thru May 31, 2021.  We will continue to monitor and revisit this policy based on Federal and State guidelines. 

For any questions regarding upcoming reservations, please contact our reservations department directly at 231-947-3700.

*Please note that this policy does not apply to Group bookings.  For Group reservations associated with an event, please contact your Sales Manager for more information.  

Our Amenities

Our indoor pool, hot tub, sauna, and fitness center are open for your enjoyment.  Our Bistro is now open for dine-in, as well as take-out and delivery of our entire menu for you to enjoy meals from the comfort of your guestroom.  We also boast the only outdoor heated pool in Traverse City, equipped with lounge style seating, to enjoy cocktails and shareable food items, poolside.  Be sure to make a reservation for this exclusive dining experience.

What’s Open?

Restaurants and bars have now resumed dine-in service, however some are operating at restricted hours, so we recommend calling ahead when planning your visit.  Take a stroll downtown, visit one of the many wineries and breweries, walk to the beach, or hike any of the amazing trails Traverse City has to offer.  The outdoors are open for your enjoyment!